Contact information
Contact Us
Lab Ratz is committed to maintaining a professional standard of communication and support in relation to all laboratory research enquiries.
All correspondence is handled in accordance with our internal compliance policies and is strictly limited to matters relating to research supply, order processing, and general administrative support.
Contact Information
Email
For all enquiries, please contact:
labratzltd.com
WhatsApp
Direct support line:
0483 760 027
Response Time
Our team aims to respond to all enquiries within 24–48 hours (business days). Response times may vary depending on enquiry volume.
Compliance Notice
Lab Ratz supplies products strictly for laboratory research purposes only.
By contacting us, you acknowledge and agree that:
- All products are not approved for human or veterinary use
- No medical, therapeutic, or usage advice will be provided
- Enquiries must relate solely to research, handling, storage, or order-related matters
- Any communication requesting information outside of these boundaries will not be responded to
Order Support Requirements
To ensure efficient processing of your enquiry, all order-related communications must include:
- Order number
- Full name used at checkout
- Description of the issue
Failure to provide sufficient information may result in delays.
Communication Policy
Lab Ratz reserves the right to:
- Decline or ignore enquiries that fall outside the scope of laboratory research context
- Limit or cease communication where misuse, inappropriate requests, or policy violations are identified
Liability Disclaimer
All information provided via email or WhatsApp is for general administrative and research reference purposes only.
Lab Ratz accepts no responsibility for:
- Misuse of products
- Interpretation or application of information outside intended research context
- Any outcomes resulting from use outside of stated guidelines